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Zendesk Integration

Integrate MegaPath Calling and Collaboration with Zendesk

Get More from Zendesk

Zendesk Logo

The MegaPath Connector is a simple plug-in that can seamlessly connect MegaPath Hosted Voice with Zendesk in a matter of minutes, allowing you to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships.

Integration Features

Improve conversion rates and capture more value on marketing spend. The MegaPath Connector helps you measure and reduce response time to inbound leads through its native connection to Zendesk. Integration features include:

  • Native integration via Zendesk REST API
  • Click-to-dial on any page
  • Caller info screen pop
  • Log inbound/outbound calls automatically
  • Easy note taking on any page in your browser
  • Relate to opportunities, cases, and custom objects

Intuitive Interface

SugarCRM Integration Example
  1. Social Profile Integration
  2. Contact Photo
  3. Record Type
  4. Send Email or Invite to Video Conference
  5. Write Notes or CC Colleagues Using @mentions
  6. Automatically Create Follow Up Tasks
  7. Log Call Dispositions / Update Fields
  8. Log Calls Against Cases / Opportunities
  9. Review Call Activities

Advanced Data and Reporting

  • Advanced analytics dashboard and reporting
  • Company-wide, team-based and user analytics
  • Real-time and historic data
  • Total Calls/Talk-time
  • Average talk time
  • Connect rate by hour
  • Lead response time
  • Gamification/Leaderboards
  • Embeddable reporting inside Zendesk

See Entire Integrations List

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Unified Communications & Business Voice

MegaPath One combines Hosted Voice, including over 50 business-class calling and mobility features, with a full-featured unified communications experience that includes voice and video calling, presence, instant messaging, audio and video conferencing, and screen sharing in one, easy-to-use application that works on virtually any device. Learn more about MegaPath One.

Learn More about Hosted Voice Integration

 

Watch and discover how MegaPath Hosted Voice (Hosted PBX) can help your business save money, increase productivity, and support mobility.

 
 
 

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About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 87,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

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I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.
I confirm that I have read and agree to the terms and conditions defined in the MegaPath Acceptable Use Policy.